Case study
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- Case study
Introducing stories and testimonials from our merchants
This page is a compilation of “stories and testimonials” from merchants who use our SU HONG KONG credit card payment system. We will not be able to provide specific merchant names or addresses.
We believe that there are many other ways to use credit card payment and situations.
Please refer to them.
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Door-to-door sales customers
Although we mainly conduct sales by visiting customers, we do not need to prepare new terminals, and most importantly, we do not need to carry around heavy machines, PCs, printers, and other equipment. All of our employees are very happy that it has become so much easier since we used to have to carry around a dedicated payment terminal and printer. It is very convenient to be able to make payments right away with just one cell phone, which I always carry with me.
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Customers in the car repair and road service industry
When we received a quote from another company, we were told that it would cost several tens of thousands of yen to install and more than 10,000 yen to run, so we gave up on the idea. We were surprised at how inexpensive SU HONG KONG’s system was. The fact that we did not have to pay for the terminals was very helpful to us, as we do not have a lot of money to spend. We use the card reader terminal for payment when customers visit our store, and use cell phone payment for payment when we are on the road.
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Restaurant
We were looking for a payment processor in a hurry to open a restaurant. We did not have space for a computer, space-consuming equipment, or a printer, so we chose mobile phone/smart phone payment. We only had a week to open the restaurant, but it really only took three days from application to installation. Thanks to your help, we were able to open our store in time. Thank you very much for your kind support.
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Customers in the driving agency business
I run a private driving agency. I was looking for a payment agency that I could use as a sole proprietor. I was turned down by other companies, but SU HONG KONG approved. We used to operate a cash-only agency business, but there were many occasions when customers were inconvenienced because they did not have enough money with them. Since we started accepting credit card payments, our customers have been happy with the convenience. The number of repeat customers has also increased.
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Customers in various event industries
We have many opportunities to hold exhibitions and booths, and some venues do not allow us to bring our own computers, so we have been looking for a credit card service that can handle such venues. Since we often deal with expensive items, we feel that card payment is indispensable. Sales have increased significantly since we started accepting credit card payments.
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Aesthetic salon
The service is provided on a separate floor from the office. We used to take credit cards from customers upstairs to the office floor, but there were requests to settle payments right in front of customers. With cell phone payment, we can make credit card payments anywhere, so we can make payments right in front of each customer. This is very much appreciated by our customers because they can make the payment on the spot while sitting on the chair after receiving the service.
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Apparel online store
Until now, we had been conducting mail-order sales using only bank transfer and cash on delivery payment methods. However, after receiving an order, the payment was often not made so we decided to use credit card payment. After using credit card payment, we were surprised to find that credit card payment was the most frequent payment choice and furthermore, that the payment rate for credit card payment was high. Many of our customers make payment within an average of 10 minutes after placing an order. Since payment can be made immediately on the spot, customers are less likely to forget or lose interest in making a purchase. We feel that this is an indispensable payment method for online stores.
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Merchant that operates a fortune-telling site
We sometimes rent a culture center for a class or an event. We also occasionally rent a culture center to hold classes and events, and by using both our regular card reader and mobile payment system, we are able to collect temporary appraisal fees and sell our products at the event or on the business trip. We are always ready to help you!
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English conversation school
We use our credit card to automatically debit our monthly fees.
It is very easy to use, and once the credit card is registered for the first time, everything else is automatic.
It is very easy to use, and it is very popular among our staff and students.
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Miscellaneous goods online store
We applied to several credit card companies for screening, but they all said it would be difficult, as they had just started last year. However, we strongly felt that credit card payment was indispensable for our online store, so we wanted to introduce it as soon as possible. So we heard about SU HONG KONG and implemented the system. We were expecting a complicated procedure, but were pleasantly surprised at how little effort it took. We are now using it for our Japanese website and also for our English website for overseas customers.
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Advertising agency
We have been invoicing regular customers at the end of the month and the end of the following month and receiving payment by bank transfer, but this year we started to accept credit card payment at the time of advertisement. We decided to use credit card payment because there was a case in which a customer placed an ad, the ad was posted and accounts receivable were generated. It was difficult to tell existing customers to pay earlier, but we have switched to offer earlier payment to customers who are considering paying by credit card.
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Merchant that runs a credit bureau
Due to the nature of our business, we have often been asked by clients regarding billing names.
The good thing about the SU HONG KONG Payment Agency Service is that we can use the name of the payment company’s customer center instead of the merchant’s name. By having the payment agency handle the correspondence from our customers, who are also card users, we have seen an increase in sales, such as orders for additional projects using credit card payments. -
A member store that operates a home care service
We have received requests from our clients for occasional assistance (e.g., when traveling).
In order to accommodate such requests, we have added a menu item that allows our clients to call us and pay by credit card for care services. Although this is not a particularly large demand, we would like to continue to offer this new service to our regular clients in order to make them as happy as possible. -
A member store that runs a cram school
We run a tutoring school in a rural area. Our target customers are students from elementary to middle school. The students always bring their monthly fees by hand, but since we introduced SU HONG KONG’s monthly billing service, we no longer need to ask the students to bring their fees. We also offer bank transfers, but we have recently noticed that some parents prefer to pay by credit card because of the transfer fee and the hassle of going to the bank. Although we do not require card payment, we have introduced it because it is difficult to differentiate our school from others in the region and in the form.
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A member store that operates a health food sales site.
We are using a gateway system to link the system to credit card sales data for distributors. Normally, the initial cost, monthly fee, and settlement fee for a gateway card payment system would be quite expensive, but we were surprised to see the price on SU HONG KONG’s website. The settlement fee is almost the same as in Japan, and since we also obtained a merchant name, we think the total cost is completely comparable to Gateway.
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Home cleaning customers
We provide a service where we visit your home and clean your house. We are often asked about additional services, but sometimes we are told, “We don’t have the money on hand, so we’ll see you next time…” We decided to use credit card payment because we felt that we were losing sales opportunities if we did not do so. Since we implement credit card payment, it has become easier for us to recommend additional services such as “We also offer these additional services. We are now able to recommend such additional services to our customers. We are satisfied with the low monthly cost.
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Customers selling beauty equipment
We sell beauty equipment to salons. Since we often visit them, we have introduced cell phone payment.
It is very convenient because each employee can use their cell phone or smart phone to make payments at any time. We can manage and check all sales at once on the management page, which is also useful for work in the office. It is good that we can check and request cancellation of payments by ourselves at any time. -
Customers at a dating agency
At our counseling center, we offer free counseling to all clients who come to our office. Some of our clients want to apply for the service right away, but many of them come to us only for the free counseling, and many of them do not have enough time to apply for the service. For clients who have time to spare or who want to take their time before applying for services, we offer bank transfers, but recently we have been noticing a number of urgent clients who ask, “Can you start services today and introduce me tonight? However, we have been receiving more and more urgent requests from customers who want to start the service immediately.We believe that using card payment has facilitated the acquisition of customers who have applied on short notice or who are trial members.
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Customers of administrative scrivener office
Our client told us about other administrative scrivener offices that accept credit card payments, and we applied for SU HONG KONG’s payment service. Many of our clients are used to paying by credit card, and sometimes we are asked by corporations if they can pay by corporate card. Normally, we do not encourage our clients to pay by credit card, but only when they tell us that they can, we offer to pay by credit card. When we tell them that it is possible, they are usually surprised. After all, it is better than nothing!
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Translation industry customers
We are a private translation agency. We have the opportunity to receive work from companies and persons in charge who live or are stationed abroad among our clients. We accept bank transfers as well as credit cards, which is stated on our website, so some of our clients want to pay by credit card. Especially when you are dealing with clients like us who work with us across the country, we thought it would be better to have a card payment option available. That is why we have started this service.
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Convenient customers
When we received a garbage or large waste disposal project, there were times when we ended up with more assistants than we had estimated. The situation often differs from what the customer had told us in advance and the situation on the day of the project. In such cases, the smooth collection of the amount of assistants is the key to reducing the stress of the staff on site. We have our staff use mobile payment systems onsite and virtual payment systems at the head office, which we believe has reduced the stress on our staff.
Thank You!
