FAQ

Can I make a card payment with an overseas issued card?

Of course it is possible. If you have a credit card logo such as VISA or MASTER, you can pay by credit card. Some overseas, there are prepaid credit debit cards with the credit logo. Some of these cards can be used and some cannot be used, so it is necessary for the user to confirm.

What are the supported card brands?

VISA, MasterCard, AMEX, DINERS and their affiliated cards. However, AMEX and DINERS can be used by applying separately. In many cases, it can be used according to the sales amount of VISA / MASTER.

Can I use e-commerce such as Edy and SUICA?

Our main business is credit card payment services, and we do not handle convenience store payments or electronic money payment services. If necessary, we will introduce the electronic commerce payment and convenience store payment services of our collaborating companies.

Can I use a debit card?

It is available if the above credit card logo is attached and the customer has set up a credit card withdrawal. (You need to check with the card holder.)

Can I use UnionPay card?

We do not handle UnionPay card authentication service. If necessary, we will introduce the UnionPay card payment service of our collaborating company.

How should I handle my credit card cancellation?

It can be done from the merchant management page. In addition, if an end user inquires about the cancellation of a credit card, the merchant can contact the merchant, confirm the contents, and if necessary, cancel the credit card. We will contact you as follows.

Is there a usage limit?

It depends on the products and services handled by the merchant. Normally, we have restrictions so that we can not handle high-priced payments so that extremely large amounts of money do not pass, but we ask merchant for products and services and check them on our website and pamphlets. It is possible to remove the payment limit by receiving it.

Is it possible to manage sales?

You can manage card sales from the dedicated management page. Transaction information can be downloaded in Excel or CSV. In addition, functions such as sales trends and monthly graph creation are installed as standard in our management page, so it is very easy to see.

Can you pay the transfer fee at the time of payment?

We apologize for the inconvenience, but the remittance fee for the settlement will be borne by the merchant. For customers who do not have much sales in small business and feel that the remittance fee is a burden every time, we will inform you of a plan to reduce the transfer fee by setting the payment cycle once a month.

What is the billing name from your credit card company?

The name of our representative credit customer support center is displayed. where, we respond to inquiries from end users and support centers of credit card companies.

When will your credit card payment be deducted?

The withdrawal date varies depending on the credit card issuer. Please inquire directly with your credit card company. Also, please refer to the page of compatible credit cards. (There may be different cases depending on the customer.)

How do I know that my card reader is working?

When connected to a PC normally, the lamp on the card reader will light up.

How can I check that the card reader is normal?

If you point it again and it still doesn’t light up, try another USB port. Contact may be sweet.
If it still does not light up, there is a possibility of a malfunction, so please contact us.

The card reader does not work.

The lamp of the card reader is always on, whether the card company mark (MasterCard, VISA, etc.) is on, and the “direction” of the card reader (the magnetic surface of the card is facing down and the magnetic surface is along the □ mark side). Make sure that (stripe the card) is correct. If the card does not load properly, click “Enter manually” to move to the next page.

I get an “error message” and cannot use the card.

First of all, please check if there is a problem with the card number input error or the usage limit. If the card cannot be used after confirmation, your card company may have set it so that it cannot be used temporarily. For more information, please contact your credit card company directly.

Is an installment purchase possible?

We are sorry but we do not support it. All will be paid once. Although some customers are willing to buy, there are also those who strongly desire split by credit card paymentIn that case, there is a service that you can change to installment payment by contacting the card company from the customer himself and telling him that he wants to pay in installments for credit card payment. For details, please contact the card company you are using.

What is the security code (CVV2 / CVC2)?

A 3- or 4-digit number printed on the back or front of your credit card. The display location and name of the security code differ depending on the card company.

Why enter the security code?

You can reduce the risk of fraud by entering a security code that is different from your card number when processing payments.

Do I have to enter the “phone number” and “email address” when paying by card?

Please enter this information voluntarily. However, we strongly recommend that you also enter your contact information afterwards and leave it out if we need to contact you after the payment is made .

Is it possible to reprint past sales?

Is possible. You can print as many times as you like by specifying the target transaction from the merchant management page and pressing the receipt print button. You can also use handwritten receipts.

Do I need your signature on the receipt for card reader payments?

Please sign and confirm the signature of the card. It will be a basic work to ensure that you can use your credit card more safely. Thank you for your cooperation.

Do I need to mail the receipt to us?

No need to mail. Please keep it at the merchant.

In the case of mobile phone payment, the receipt will not be issued because the printer is not connected.

For cell phone and mobile payment, we will replace the receipt with an email that confirms the completion of the transaction. We also have a white receipt that can be used in place of the receipt.

I have received a request that I do not remember using.

Please contact our customer center or our representative number.
[Our customer center phone number: 0570-000-781]
[Our representative phone number: 03-6667-0690]

After the card payment, the customer offered to pay in installments. What should i do?

In this case, please let know the customer to contact their credit card company and let them know that they wish to pay in installments. (For details, please contact the credit card company.

What is chargeback?

A chargeback is a refund that occurs when a credit card company receives a complaint from a cardholder due to unauthorized use of a credit card, and the two parties discuss the matter. When a chargeback occurs, the merchant will be charged a chargeback fee (equivalent to the amount of the transaction) and a chargeback fee. Please be aware of this.

There is a possibility that the payment was made twice, but can the store confirm it?

You can check online on the merchant management page.

It was canceled but not stated in the specification.

It will take about 2 weeks to complete the refund procedure. Depending on the closing date of the card company, it may be listed in the next statement.

Is it possible to continue to charge the membership fee every month with the membership service?

Is possible. In addition, there is a service that allows you to make continuous payments in the payment cycle desired by the merchant, such as every two months or every three months. Please contact our sales department for details.

Is it possible to settle different amounts each month with the membership service?

If the amount is the same every month, you can settle continuously. If it is different every month, we will guide you to another payment method. Please contact our sales department for details.

How long does it take from application to credit card payment?

Payment can be made within a minimum of 2 business days after the application arrives at our company.

I am a sole proprietor, can I apply?

Is possible. Many sole proprietors also have contracts.

I am an overseas corporation, is it possible to make a credit card payment merchant contract?

Is possible. We will ask you about the contents of services and products.

What kind of documents do I need to apply?

[Self-employed person]
Original application form, copy of representative’s ID card, seal certificate, copy of invoice for utilities, communication costs, etc. (address can be confirmed), various notification forms (only for required industries)
[Corporate]
Original application form, copy of representative’s identification card, seal certificate, registered copy, various notification forms (only for required industries)

I want you to send me an application form.

Please request the materials from “Click here to apply now” on our website. Of course, you can also accept by phone. You can send it by email or mail.

I’m wondering whether to apply.

Please feel free to contact our sales staff.

Are sole proprietors stricter in membership screening than corporations?

Many of our merchants are sole proprietors. Please feel free to apply.

風俗店を運営しております。加盟店契約は可能ですか？

Is possible. You must have a business permit, and have your phone number and store information listed on the NTT Town Page and Yahoo category advertising stores.

What exactly is the copy of the representative’s ID card?

Driver’s license, passport (with face photo), health insurance card, etc. For more information, please contact our staff.

Is there anything you need to prepare in advance when you start handling?

You need a PC, mobile phone, or ipad that has an internet connection.

I have an internet environment, but I’m not very familiar with it. OK?

There is no problem. Anyone can complete the procedure without any specialized knowledge.
Please be assured that our staff will support you.

Do I need to install any special software?

No need. You can use it on your existing PC.

Do you have any PC specifications?

We can handle all desktop PCs, notebook PCs.

Is a Windows PC available?

Is possible.

Is it possible to use a Mac PC?

Is it possible to use a Mac PC?

Is it possible to use a foldable mobile phone?

Is possible. Please use the mobile payment service.

Is it possible to use a smartphone?

Is possible.

Since there is no internet environment, can you provide a CAT terminal?

I’m sorry. We do not handle CAT terminals that use telephone lines.
Our service is internet payment using a card reader.
An internet environment is essential to use the service.

Since there is no internet environment, is it possible to make card payments using paper slips?

I’m sorry. Our service is internet payment. An internet environment is essential to use the service. Therefore, you cannot use paper slips to handle cards.

I currently have a CAT terminal, but I would like to use the service using my CAT terminal.

Our services cannot be used using CAT terminals of other companies. However, it is possible to use our payment service in combination.

How much is the initial cost?

It starts from 0 yen. Please contact us for more information.

How much is the monthly cost?

It starts from 0 yen. Please contact us for more information.

When will you pay the initial and monthly fees?

It will be “offset” with the sales amount.

When will the proceeds be transferred? (Please tell me the payment cycle)

It will be transferred twice a month.
There are two transfer timings: 10th 〆 / payment at the end of the month and 25th 〆 / payment on the 15th of the following month.

How do I receive the transfer details?

Please download from My Page for merchant.

Would you please mail the transfer details?

Only data will be accepted. Please note that we are unable to send by mail.

Is there a transfer fee?

It will be a flat rate of 432 yen.

What is the Authentication fee?

This fee is charged for each card transaction. The authorization fee is 54 yen per transaction.

Is there a cost to cancel sales?

A cancellation fee of 108 yen per transaction will be charged. Also, please note that when a sales transaction is canceled, the credit card transaction fee has already been deducted, so the transaction fee is also incurred as an expense. This cost is incurred because the transaction is considered two transactions (transaction): the sales transaction and the payment cancellation. This fee varies depending on the bank or credit card company with which the payment agency does business.

Is it possible to transfer money to a foreign currency account of a domestic bank?

Is possible. However, the transfer fee will be borne by the actual cost. Please contact our sales office for details.

Is it possible to transfer the settlement money to an overseas bank account?

It is possible. However, there are some cases where remittance is not possible, such as banks in countries with bad economic conditions or tax havens. Please check before applying. Please be aware when sending money to an overseas account, we will verify the identity of the account holder at the time of application.

What should I do if I want to cancel the contract?

You need to submit a cancellation notice. Please contact our sales office for details.

Is there a cost to cancel?

There is no such thing. However, if you are a merchant that sells the equipment, for example, if you are using a card reader, please return it.

Will there be a settlement deposit for cancellation?

After cancellation, if there are any cancellation procedures or other reimbursement obligations, we will process them from the deposit. If the offsetting funds are insufficient, the merchant will be billed separately.

I currently have a contract with another credit card company, can I sign up for a double contract?

We can make a contract. There are many merchant that use it together. First of all, I would like you to try it out.

Can I use a card reader that was used by another card company?

This cannot be used. Please use the one specified by us.

Is it possible to change the contractor after the contract?

It is possible. You will be asked to submit a “Change Form”. In some cases, you may be asked to submit a new application.

Is it possible to change the representative after the contract?

Is possible. Please submit a “change notification”. Depending on the case, you may be asked to apply again.

Is it possible to change the transfer account after making a contract?

Is possible. Please submit a “change notification”.

Is it possible to change the registered email address after the contract?

Is possible. Please submit a “change notification”.

I run multiple shops, what is the application unit?

It will be the operation of the site. Please contact your sales representative for details.

Is it possible to apply at an overseas corporation or overseas address?

Is possible. Please contact your sales representative for details.

What products / services cannot be applied for?

Payments used for transactions that violate public order and morals, various laws, and laws and regulations cannot be used. Please contact us for details.

I run an esthetic salon that uses a room in an auto-locked condominium. Is it possible to apply?

Is possible. We have many contracts for both sole proprietors and corporations.

I am thinking of using a card by door-to-door sales. Is it possible to apply?

Is possible. We have many contracts for both sole proprietors and corporations.

I am thinking of using the card for a short period of about one week, such as using it at an event. Is it possible to apply?

Is possible. We provide information on short-term rental services.

Is it possible to make continuous payments such as monthly fees and courses?

Recurring payment is possible. From the first time onward, we will continue to make credit card payments without any troublesome settings.

Will the shop name appear on my credit card statement or convenience store receipt?

A separate application is required, but it is possible to have the shop name listed on the statement. Please contact our sales department for details.

What is the minimum usage period?

Not particularly provided. We also recommend trial use for 3 months.

Can I operate without having a card number?

If you use the LINK payment system, you do not need to have your card information.

I have a store in a mall. Is it possible to use the service?

Is possible. It is necessary for our sales staff to confirm how to connect to the mall. At the same time, we will also show you how to make a card payment at the virtual terminal.

Do you support other than Japanese?

We support the top 9 languages with the most speakers: English, Chinese, French, Spanish, Russian, Italian, Korean, and Malay, including Japanese.

Is it possible to have them reviewed in advance?

Is possible. Please use the provisional examination form to apply and contact us.

If the examination result is NG, can you disclose the specific reason?

Since each bank does not disclose the reason, we cannot understand the specific reason.

When can I contact you by phone?

Weekdays from 9:30 AM to 18:30 PM. E-mails are accepted 24 hours a day. info@su-hk.com Please contact us.

Do you offer shopping carts, etc.?

ZENCART and OS COMMERSE, which are open source shopping cards, are supported as standard.

Is it possible to have a meeting between engineers for connection work?

Is possible. Please contact our sales department for details.

Is it possible to customize the link type card input screen?

Is possible. Please contact our sales department for details.

What is the recommended browser for linked buyers?

It can be displayed on all browsers.

Is it possible to connect to a rental server or rental shopping cart?

Is possible. In that case, it is necessary for the merchant to connect to the rental server and shopping cart. Please contact our sales office for details.

Is my credit card information sent securely?

It uses 128BIT SSL communication and is extremely secure. Also, please be assured that we use a payment system approved by PCI DSS for payment information after payment.

Do you need specialized knowledge to introduce a web payment system?

No need. In our experience, the owner is rarely an expert in programming. Usually, our sales staff or engineers will connect with the engineers or companies that are creating the merchant’s website or store site, so you don’t have to worry. Of course, if the owner himself has knowledge of HTTP, PHP, CGI, etc., it will make the implementation smoother.